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Terms & Conditions

Chester Barrie Limited.

Website Terms and Conditions of Supply of Goods.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were recently updated on 22/2/17,

These Terms, and any Contract between us, are only in the English language.

1              Information about us

1.1          We operate the website www.chesterbarrie.co.uk. We are Chester Barrie Limited, a company registered in England and Wales under company number 04532192 and with our registered office at Unit 8 Wheatcroft Business Park, Landmere Lane, Nottingham, NG12 4DG.  Our VAT number is [GB945769663].

1.2          To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the [cancellation form annexed to these terms and conditions and send this to us by email to info@chesterbarrie.co.uk or by post to 19 Savile Row, London, W1S 3PP. A link to these terms and conditions containing our cancellation form will be included in our Order Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at info@chesterbarrie.co.uk or contact our Customer Services team by telephone on +(44) 020  7734 4577 or by post to 19 Savile Row, London, W1S 3PP, UK. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

1.3          If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +(44) 020 7734 4577, by e-mailing us at info@chesterbarrie.co.uk or by writing to us at 19 Savile Row, London, W1S 3PP, UK.

1.4          If it is necessary for us to contact you or give you notice in writing in relation to your order, we will do so by e-mail or by post to the address you provide to us in your order.

2              Our Products

2.1          The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2          Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3          Chester Barrie has taken every care in the preparation of the content of this website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all products have been fairly described. All prices are displayed inclusive of UK VAT but exclusive of delivery charges.

2.4          For goods delivered to addresses outside of the UK any duties or tax are the responsibility of the recipient, and are not included in the prices displayed on the website.

2.5          Our website contains a large number of products and it is always possible, despite our best efforts, that some of the products listed may be incorrectly priced. We will verify prices in any order acknowledgement email sent to you described at clause 6.2 below.

2.6          We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

2.7          All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.

3              Use of our site

Your use of our site is governed by our website Terms of Use. Please take the time to read these, as they include important terms which apply to you.

4              How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5              If you are a consumer

5.1          If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

6              How the contract is formed between you and us

6.1          Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2          After you place an order, you will receive an e-mail from us acknowledging that we have received your order, detailing the Product you have ordered and confirming pricing.  If you do not receive this order acknowledgement email within 5 days of placing your order please contact our customer services team at info@chesterbarrie.co.uk.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3.

6.3          We will confirm our acceptance to you by sending you an e-mail confirming that your credit or debit card has been authorised, and that the Products will be dispatched (Order Confirmation) The Contract between us will only be formed when we send you the Order Confirmation. We will send you a second email confirming when your order has been dispatched.

6.4          If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

6.5          We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you breach any of the terms of our Terms of Use.

7              Our right to vary these Terms

7.1          We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

7.2          Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3          We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

7.4          If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8              Your consumer right of return and refund

8.1          If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund, in accordance with the provisions set out below in clause 8.5. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2          However, this cancellation right does not apply in the case of:

8.2.1          any Products which become mixed inseparably with other items or modified after its delivery.

8.2.2          any Products which have been used or modified following delivery so that they are not in a fully resalable condition.

8.3          Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

 

Your Contract

End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

one Product which is delivered in instalments on separate days.

multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example:  if we provide you with a Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if we provide you with a Order Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

 

8.4          To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the [cancellation form annexed to these terms and conditions and send this to us by email to info@chesterbarrie.co.uk or by post to 19 Savile Row, London, W1S 3PP. A link to these terms and conditions containing our cancellation form will be included in our Order Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at info@chesterbarrie.co.uk or contact our Customer Services team by telephone on +(44) 020 7734 4577 or by post at 19 Savile Row, London, W1S 3PP, UK. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

8.5          If you cancel your Contract we will:

8.5.1          refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (e.g. if the Product is not in a fully resalable condition). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.  You will receive an email within 10 days following your cancellation request confirming the amount of the refund that will be paid back to you.

8.5.2          refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.    Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the delivery charge refunded. Where products were delivered to addresses outside of the UK and to the Channel Islands, the cost of returning the product to us (including in relation to any duties or taxes that may be payable) is the responsibility of the original recipient of the order.

8.5.3           make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(a)           if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 8.8;

(b)           if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6          If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.7          We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.  If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.

8.8          If a Product has been delivered to you before you decide to cancel your Contract:

8.8.1          then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, return it to us in-store at a Chester Barrie store (but not at a Chester Barrie concession or designer outlet).  Alternatively you may return the Product by post to the address set out in the returns paperwork included with your product delivered to you. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

8.8.2          where you are returning a Product from outside the UK or the Channel Islands, you must return the Product using a delivery method that is secure and can be tracked;

8.8.3          Where possible, a Product should be returned in its original packaging. If you do not have this packaging, please contact our customer services team on info@chesterbarrie.co.uk, by phone at +(44) 020 7734 4577 or by post at 19 Savile Row, London, W1S 3PP, UK to notify them that the product will be returned without the original packaging and comply with any reasonable instructions of the customer services team in relation to packaging the product for return.

8.9          Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9              Delivery

9.1          We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 for our responsibilities when this happens.

9.2          Your Order will be delivered via a 7 day postal service.   If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

9.3           Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

9.4          You own the Products once we have received payment in full, including all applicable delivery charges. The Products will be at your risk from the date of delivery of the Products to you.

9.5          If we miss the estimated delivery date for any Products then you may cancel your Order straight away if any of the following apply:

9.5.1          we have refused to deliver the Products;

9.5.2          delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

9.5.3          you told us before we accepted your order that delivery within the delivery deadline was essential.

9.6          If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

9.7          If you do choose to cancel your Order for late delivery under clause 10.5 or clause10.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10           International delivery

10.1       If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount. 

10.2       You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

10.3       You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

11           Price of products and delivery charges

11.1       The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2       Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3       The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4       The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.  For goods delivered to addresses outside of the UK any duties or tax are the responsibility of the recipient and are not included in the prices displayed on the website.

11.5       Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

12           How to pay

12.1       You can only pay for Products using a debit card or credit card. We accept all major credit and debit card, including MasterCard, Visa and American Express .  We also accept payment by PayPal.

13           Our liability

13.1       If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

13.2       We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3       We do not in any way exclude or limit our liability for:

13.3.1       Death or personal injury caused by our negligence;

13.3.2       Fraud or fraudulent misrepresentation;

13.3.3       Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

13.3.4       Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

13.3.5       Defective products under the Consumer Protection Act 1987.

14           Events outside our control

14.1       We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2

14.2       An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.3       If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

14.3.1       We will contact you as soon as reasonably possible to notify you; and

14.3.2       Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.4       You may cancel a Contract affected by an Event Outside Our Control which has continued for more than [30] days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

15           Communications between us

15.1       When we refer, in these Terms, to "in writing", this will include e-mail.

15.2       You may contact us by email at info@chesterbarrie.co.uk or by post at 19 Savile Row, London, W1S 3PP, United Kingdom.

16           Promotions

16.1       Promotions offered on this website may only be applicable to website orders (and will not apply in Chester Barrie stores or concessions). Promotions in Chester Barrie stores and Chester Barrie concession stores may not be applicable to website orders.

17           Other important terms

17.1       We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

17.2       You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

17.3       This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

17.4       Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5       If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.6       If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree, that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

17.7       If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

17.8       If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

......................................................................................................................................................................................................

The Schedule                 MODEL CANCELLATION FORM

 

(Complete and return this form only if you wish to withdraw from the contract)

 

To Chester Barrie Limited, 19 Savile Row, London W1S 3PP, United Kingdom. Telephone. +(44) 0207 734 4577. Email. info@chesterbarrie.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

 

Ordered on [*]/received on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notified on paper),

 

Date

 

 

[*] Delete as appropriate

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