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Privacy Policy

Chester Barrie is a modern Savile Row brand offering contemporary English tailoring to men who are looking for suits with style and personality. We are committed to protecting the privacy of individuals and to the responsible use of data.

 

This updated privacy policy explains how and why we use personal information and is in line with the requirements set out by the General Data Protection Regulations.

 

Your privacy is important to us and we will try to explain clearly and transparently what personal data we collect, how we use it, how we protect it, the legal basis for processing your data, our cookies policy and your rights.

 

About us

 

We are Prominent (Europe) Limited (“Prominent”), a company registered in England & Wales (Company No. 2781432) with its office at Unit 8, Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham NG12 4DG; trading as Chester Barrie and running the website www.chesterbarrie.co.uk.

 

What information we collect

 

If you purchase services from us, communicate with us, or do business with us, this will result in us collecting personal data about you which might be :

 

-        your name

-        your contact details: postal address including billing and delivery address, telephone numbers (including mobile numbers) and e-mail address;

-        purchases and orders made by you

-        your on-line browsing activities on the Chester Barrie website

-        your password

-        when you place an order with us your payment card details

-        your communication and marketing preferences

-        your location

This list is not exhaustive. Some of this data is collected directly , for example when you set up an on-line account; other times it could be indirectly, for example your browsing or shopping activity.

 

Our websites are not intended for children and we do not knowingly collect data relating to children.

 

 

How we use your information

 

We only ever use your personal data with your consent, or to the extent necessary to:

 

     enter into, or perform, a contract with you;

     comply with a legal duty

     remember your preferences e.g. if you ask not to receive marketing  material, we will keep a record of this, or

    for our own (or third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.

 

We will only use your information for the purpose it was collected (or for similar/related purposes). This includes using your personal data to the extent necessary to perform our contractual obligations (such as administering your account(s) and providing you with services).

 

 

The legal basis for Chester Barrie processing customer personal data

 

We use customers’ personal data because it is necessary for:

 

-      the pursuit of our legitimate interests (as set out below)

-      the purposes of complying with our duties and exercising our rights under a contract of sale of goods to a customer; or

-      complying with our legal obligations.

We generally only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via e-mail or text message.

You have a right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

 

 

Marketing

 

We use personal information (such as email addresses) to market and promote our services to you.

 

You can choose to “opt out” of Chester Barrie’s marketing communications by clicking the “unsubscribe” link at the bottom of our emails. If you wish to change your contact details or preferences please email us at helpdesk@paleu.com

 

 

Sharing data with third Parties

 

From time to time we may need to share your personal data with our service providers which would include IT, delivery and marketing service providers. This would only be done if necessary when the third parties are contractually obligated to protect your data and securely deal with it; and when they have appropriate data protection and security controls in place so that they can only use your data to provide services to Prominent (Europe) Limited and to you, and for no other purposes.

 

Aside from our service providers we will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

 

We may share your data with :

 

-      Governmental bodies, Regulators, Law Enforcement Agencies, Courts/Tribunals and Insurers where we are required to do so

          - to comply with our legal obligations

          - to exercise our legal rights (for example in court cases)

          - for the prevention, detection, investigation of crime or prosecution of offenders; and

          - for the protection of our employees and customers.

 

 

Information for email recipients

 

This policy primarily covers how we use data relating to our customers, prospects, website visitors and people who interact with or do business with us. In these cases we will be the “data controller” for the purposes of data protection law.

 

We willingly hold information about our customer’s contacts for the duration of their contract with us, after which all data will be removed. We may store logs of addresses we have sent email to for up to 12 months after that point for the purposes of compliance and system monitoring.

 

Complaints/spam

 

Our view is that “spam” (unsolicited commercial email) has a negative impact on the internet and those who use it. It squanders resources and wastes the time and money of recipients.

 

If you have received an email or other communication that you believe is spam or in violation of our acceptable use policies, please contact our abuse team at abuse@paleu.com.

 

 

Security - How we protect your data

 

We employ a variety of technical and organisational measures to keep personal data safe and to prevent unauthorised access to, or use or disclosure of it which include:-

 

-      encryption of data

-      security controls which protect the entire Prominent (Europe) Ltd’s IT infrastructure from external attack and unauthorised access; and

-      internal policies setting out our data security approach and training for employees.

 

International Transfers

 

We normally only store data within the European Economic Area (EEA). If one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA then we will take steps to ensure adequate levels of privacy protection, in line with UK data protection law, already in place. These safeguards will usually be contractual and/or the result of a European Union decision which allows transfer such as a US organisation that is certified under the EU-US Privacy Shield Framework.

 

Data retention

 

We remove most information to us by clients as soon as services are ceased, and data will cycle out of long term backups in up to 12 months. We store logs of outbound emails for up to 12 months after the email is sent for the purposes of handling abuse complaints and compliance monitoring.

 

We will continue to store limited information about the client (including transaction records) for up to 6 years for accounting, record keeping and administrative purposes. If we consider that there is a need to store records for longer (for example, the transaction has been the subject of a dispute or claim) then we will retain the data for as long as is necessary.

 

 

Cookies Policy

 

What is a cookie?

 

A cookie is a tiny element of data that is stored on your computer’s hard drive by your web browser when you access a website. The site makes use of the following types of cookie technology:

 

A “Session cookie”, which contains a random ID number automatically allocated to your computer by the web server for the duration of your visit. It is meant to make your use of the site faster and easier. It will be deactivated after a period of inactivity on the Site and will be automatically removed from your computer when you close your browser.

 

A “Script generated cookie”, is automatically allocated to your computer when you register to access any restricted areas of the Site and on each subsequent visit. It only contains an identifier which will enable the Site to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed again at your next visit.

 

A “third party cookie” may be placed on your equipment when you access our website. We have no access and cannot exercise any control over third party cookies. However, we shall ensure that the partner companies agree to process the information collected on Our Services in compliance with the Regulations which will include appropriate measures for securing and protecting the confidentiality of the Data.

 

 

Your rights

 

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:

  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy it (this is known as a subject access request);
  • the right to have inaccurate data rectified; and
  • the right to object to your data being used for marketing or profiling.

 

If you would like further information on your rights or wish to exercise them, please write to: The Data Protection Officer, Prominent (Europe) Limited, Unit 8 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham NG12 4DG, or email helpdesk@paleu.com.

 

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk

 

Links to other websites

 

Our website may contain links to other websites. We do not control those other sites and we cannot be responsible for the content of those sites or for the protection of any information you provide to other sites (which are not governed by this privacy policy). We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question.]

 

Questions

 

Any questions about your personal data or this policy should be directed to the following address: The Data Protection Director, Prominent (Europe) Limited, Unit 8 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham NG12 4DG, alternatively you can email us at helpdesk@paleu.com.

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